User Manual Q&AAnswer
Feb 18, 2025 - 03:48 AM
The call control may not be working with your ShoreTel softphone due to a potential problem with the installation or configuration of the ShoreTel Telephony Interface or the Mitel/ShoreTel softphone itself. To troubleshoot this issue, please follow these steps:
1. Open the Control Panel on your computer and click on "Phone and Modem".
2. In the "Phone and Modem" window, navigate to the "Advanced" tab.
3. Verify that "ShoreTel Remote TAPI Service Provider" is listed in the Advanced tab.
4. Click on "Configure" to open the ShoreTel Remote TSP dialogue.
5. In the "Provider Usage" section, ensure that "Use this service provider (enable)" is selected.
6. If you are unable to verify these steps, it indicates that the ShoreTel Remote TAPI Service Provider is not installed correctly. In this case, you should reinstall it and then reboot your computer.
7. Finally, check if the ShoreTel integration displays the "Ready" status in the Jabra Direct home screen.
By following these steps, you can ensure that the ShoreTel softphone is properly configured to work with the Jabra Evolve2 65 USB-C UC Mono Black headset. If the issue persists, it is recommended to reach out to Jabra support for further assistance.
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