User Manual Q&AAnswer
Jan 25, 2025 - 12:12 AM
The call control may not be working with your ShoreTel softphone due to incorrect installation or configuration of the ShoreTel Telephony Interface or the softphone itself. To troubleshoot this issue, please follow these steps:
1. Open the Control Panel on your computer.
2. Click on "Phone and Modem" settings.
3. Go to the "Advanced" tab.
4. Verify that "ShoreTel Remote TAPI Service Provider" is listed.
5. Click on "Configure" to open the ShoreTel Remote TSP dialogue.
6. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
7. If you are unable to verify these steps, it indicates that the ShoreTel Remote TAPI Service Provider is not installed correctly. In this case, reinstall the provider and then reboot your computer.
8. Finally, check if the ShoreTel integration displays the "Ready" status on the Jabra Direct home screen.
By following these steps, you should be able to ensure that the ShoreTel softphone is properly configured to work with the Jabra Evolve 20SE UC Mono Headset and enable call control functionality. If you continue to experience issues, it is recommended to consult the Jabra Evolve 20SE UC Mono Headset user manual or contact Jabra support for further assistance.
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