User Manual Q&AAnswer
Jan 23, 2025 - 10:24 PM
The call control may not be working with your ShoreTel softphone due to incorrect installation or configuration. Here are the steps you can follow to check and resolve this issue:
1. Open the Control Panel on your computer and click on "Phone and Modem."
2. In the "Phone and Modem" window, go to the "Advanced" tab.
3. Verify that "ShoreTel Remote TAPI Service Provider" is listed in the providers' list.
4. Click on the "Configure" button to open the "ShoreTel Remote TSP" dialog.
5. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
6. If you cannot find the "ShoreTel Remote TAPI Service Provider" or cannot verify the above steps, it indicates that the provider is not installed correctly. In such cases, you should reinstall it and then reboot your computer.
7. After verifying the installation and configuration, check if the ShoreTel integration displays the "Ready" status in the Jabra Direct home screen.
If you are still experiencing issues with call control, it is recommended to refer to the Jabra support page for further assistance. They provide detailed troubleshooting steps and additional information specific to the Jabra Biz 2300 USB MS Mono USB Type-A Headset and ShoreTel softphone integration.
For more information and support, you can visit the following link: [Jabra Biz 2300 USB MS Mono USB Type-A Headset Support Page](https://www.jabra.com/supportpages/ja...)
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