User Manual Q&AAnswer
Jan 23, 2025 - 10:10 PM
There could be a few reasons why call control is not working with your ShoreTel softphone even after following the post-installation steps. One possibility is that the ShoreTel Telephony Interface is not installed properly, or the softphone failed to configure properly. Here are some steps to check the installation and configuration:
1. Open the Control Panel on your computer.
2. Click on "Phone and Modem" or "Telephony" (depending on your operating system).
3. In the "Phone and Modem" or "Telephony" window, go to the "Advanced" tab.
4. Look for "ShoreTel Remote TAPI Service Provider" in the list of installed providers.
5. If it is not listed, it means the ShoreTel Remote TAPI Service Provider is not installed properly. In that case, you should reinstall it and then reboot your computer.
6. If it is listed, click on "Configure" to open the ShoreTel Remote TSP dialogue.
7. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
8. If you cannot verify these steps or encounter any issues, it is recommended to contact your IT department or ShoreTel support for further assistance.
9. Additionally, ensure that the ShoreTel integration displays the "Ready" status in the Jabra Direct home screen. If it does not, try restarting the Jabra Direct software or reconnecting the headset.
By following these steps, you can verify the installation and configuration of the ShoreTel softphone and ensure that it is properly integrated with the Jabra UC Voice 750 MS Mono Dark Lync Optimized Corded Headset.
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