Why is the call control not working with my softphone even though I followed the post-installation steps of Jabra? (Jabra Speak 810 Wireless Conference Speakerphone Instruction Guide)

Answer

manuals.plus

Jan 23, 2025 - 06:00 AM

The issue with call control not working with your ShoreTel softphone could be due to a few reasons. Here are the steps you can follow to troubleshoot and resolve the problem:

1. Verify ShoreTel Remote TAPI Service Provider: Open the Control Panel on your computer and click on "Phone and Modem." Go to the Advanced tab and check if "ShoreTel Remote TAPI Service Provider" is listed. If it is not listed, it means the service provider is not installed properly. In that case, you need to reinstall it and then reboot your computer.

2. Configure ShoreTel Remote TSP: After verifying the presence of ShoreTel Remote TAPI Service Provider, click on "Configure" in the Phone and Modem settings. This will open the ShoreTel Remote TSP dialogue. In the Provider Usage section, make sure that "Use this service provider (enable)" is selected. If it is not selected, enable it and save the changes.

3. Check Jabra Direct integration: Open Jabra Direct on your computer and go to the home screen. Verify that the ShoreTel integration displays the "Ready" status. If it does not show the "Ready" status, it indicates that the integration is not properly configured. Make sure you have followed all the steps mentioned in the Jabra Direct post-installation instructions for ShoreTel softphones.

By following these steps, you should be able to resolve the issue and get the call control working with your ShoreTel softphone. If the problem persists, you may need to reach out to Jabra support for further assistance.