User Manual Q&AAnswer
May 03, 2025 - 11:57 AM
There could be a few reasons why you are not getting any video output from the USB-C to Dual HDMI Adapter. Here are some troubleshooting steps you can try:
1. Check compatibility: Make sure that the USB-C port on your laptop or tablet supports video output. Not all USB-C ports have this capability, so it's important to verify this with your device's specifications.
2. Cable connection: Ensure that the cable is securely connected to both the USB-C port on your device and the HDMI ports on the adapter. Loose connections can result in no video output.
3. Use standard HDMI cable: Make sure you are using a standard HDMI cable to connect your external monitors to the HDMI ports on the adapter. Using non-standard or faulty cables may cause issues with video output.
4. Maximum monitor support: Keep in mind that Windows computers with Intel graphics cards typically support a maximum of two external monitors. If you are trying to connect more than two monitors, it may not be supported by your system.
If you have checked all of the above and are still experiencing issues, please refer to the troubleshooting section of the product manual or contact the manufacturer's customer support for further assistance.
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