User Manual Q&AAnswer
May 02, 2025 - 01:45 AM
There could be a few reasons why you are not getting audio output from the HDMI port. Here are some troubleshooting steps you can try:
1. Check if there is audio output on the monitor: Ensure that the monitor you are using has built-in speakers or an audio output. Some monitors may require you to manually enable the audio output in their settings.
2. Set the external monitor as the default audio output device: On your MacBook Pro, go to System Preferences > Sound. Under the Output tab, select the external monitor as the default audio output device. Make sure the volume is not muted or set too low.
3. Check the HDMI cable: Ensure that the HDMI cable is securely connected to both the hub and the monitor. Try using a different HDMI cable to rule out any potential cable issues.
4. Restart the hub and MacBook Pro: Sometimes, a simple restart can resolve connectivity issues. Disconnect the hub from your MacBook Pro, restart both devices, and then reconnect the hub.
If none of these steps resolve the issue, it is recommended to contact EZQuest's technical support at the provided contact information (support@ezq.com or 1 (800) 881 9305) for further assistance. They will be able to provide specific troubleshooting steps or determine if there is a hardware issue with the hub.
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