How can I deploy and configure the Cloudpath Enrollment System using the White Glove Service? (CommScope Ruckus Cloudpath Enrollment System Owner's Manual)

Answer

manuals.plus

Apr 17, 2025 - 05:59 AM

The Cloudpath Enrollment System can be deployed and configured using the White Glove Service provided by RUCKUS Professional Services. Here is a step-by-step guide on how to utilize this service:

1. Deployment Planning:
- RUCKUS will guide you through the deployment process and provide a pre-deployment checklist.
- They will help you deploy the Cloudpath software in your cloud/hosted system or your own virtual environment.
- Administrator accounts will be created with the level of access you designate, based on individual roles in your organization.
- RUCKUS will assist in configuring Cloudpath to communicate with the user database, such as Active Directory, LDAP, RADIUS, and other supported platforms.
- Initial workflows for internal and guest users will be set up, and the captive portal will be fine-tuned to meet your specifications.

2. Installation:
- The wired and wireless network infrastructure should already be in place and configured by your IT team.
- RUCKUS will review the design of the WLAN/wired network user authentication database infrastructure, pre-deployment checklist, and pre-existing VM infrastructure with you via conference call using a web-based collaboration platform.
- Remote support will be provided by RUCKUS through phone, email, and web conference to install and configure Cloudpath.
- They will assist in integrating the software with your network infrastructure.

3. Post-Configuration Validation Testing:
- As you test your Cloudpath deployment, RUCKUS will help you modify or fine-tune the deployment if the application's behavior deviates from your requirements or expectations.
- The validation testing process typically includes verification of product installation, confirmation that clients can reach the onboarding portal, confirmation that clients can download a digital certificate and use it to join the network, and confirmation that other application authentication methods function as required.
- Once the deployment is successful, you will provide sign-off.

By following these three phases of deployment, you can successfully deploy the Cloudpath Enrollment System using the White Glove Service. The assistance of a highly experienced RUCKUS technical expert ensures that your deployment meets your expectations. For more information or to engage RUCKUS Professional Services for Cloudpath White Glove Services, visit their website.