User Manual Q&AAnswer
Apr 15, 2025 - 10:43 PM
If you are unable to access the user interface of your Mercury Netcomm NB16DG Fibre Router, there could be a few possible issues. Here are some troubleshooting steps you can try:
1. Double-check the connection: Ensure that your device is connected to the router using an Ethernet cable. Make sure the cable is securely plugged into both the router and your device.
2. Verify the IP address: Confirm that you are entering the correct IP address in the web browser's address bar. The manual states that the default IP address for the router is 192.168.20.1. Ensure that you are not mistyping the address.
3. Check the default login credentials: Make sure you are using the correct default username and password to log into the router's user interface. The manual states that the default username is "admin" and the default password is "password". Ensure that you are not mistyping the credentials.
4. Factory reset the router: If you have previously changed the login credentials and cannot remember them, you may need to perform a factory reset. To do this, locate the small reset button on the back of the router and press it for approximately 10 seconds. This will reset the router to its default settings, including the default login credentials.
If none of the above steps resolve the issue, it is recommended to contact the manufacturer's customer support for further assistance. They will be able to provide specific troubleshooting steps based on your router model and any potential firmware updates that may be required.
Add New Comment