User Manual Q&AAnswer
Apr 09, 2025 - 12:22 AM
If the login window does not appear when accessing the router's web interface, you can try the following troubleshooting steps:
1. Reboot your router: Turn off the router, wait for a few seconds, and then turn it back on. After the router has restarted, try accessing the web interface again.
2. Use a different web browser: Sometimes, certain web browsers may have compatibility issues with the router's web interface. Try using a different web browser to see if the login window appears.
3. Disable and enable the network adapter: Go to your computer's network settings and disable the network adapter that you are using to connect to the router. Wait for a few seconds and then enable the network adapter again. Try accessing the web interface once more.
4. Check your network connection: Ensure that your computer is properly connected to the router either via a wired or wireless connection. Make sure the Ethernet cable is securely plugged into the LAN port of the router if using a wired connection. If using a wireless connection, ensure that you are connected to the correct network (2.4 GHz or 5 GHz) as indicated on the product label.
If none of the above steps resolve the issue, it is recommended to consult the FAQ section of the product manual or visit the MERCUSYS support website for further assistance.
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