User Manual Q&AAnswer
Mar 10, 2025 - 03:37 AM
If you are unable to configure your Tapo Camera, please follow these steps:
1. Visit the TP-Link support page at https://www.tp-link.com/support/faq/2... for detailed instructions on troubleshooting the configuration process.
2. Make sure you have the latest version of the Tapo app installed on your smartphone or tablet. You can download the app from the App Store (for iOS devices) or Google Play (for Android devices).
3. Check that your camera is properly connected to a power outlet using the provided power adapter. Ensure that the camera is receiving power and the LED lights are on.
4. Ensure that your smartphone or tablet is connected to the same Wi-Fi network that you want to connect your Tapo Camera to. This is important for the initial setup process.
5. Double-check the Wi-Fi credentials you entered during the setup process. Make sure you are entering the correct Wi-Fi network name (SSID) and password.
6. If you are still unable to configure the camera, we recommend contacting TP-Link's technical support for further assistance. You can find their contact information on the TP-Link support page.
Remember to provide them with as much information as possible, including any error messages or specific issues you are encountering. They will be able to guide you through the troubleshooting process and help you get your Tapo Camera set up successfully.
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