User Manual Q&AAnswer
Mar 03, 2025 - 10:01 PM
To enroll in the WarrantyPlus Program for the HACH DOC060.52.18014 Phosphate Analyser, you can contact your local Hach Sales or Service representative. They will provide you with the necessary information and guide you through the enrollment process. The program is available for new online and lab instrumentation at the time of purchase. It is an all-inclusive annual plan that provides additional coverage to supplement the instrument's factory warranty. The program includes benefits such as successful startup with reliable data, peace of mind for critical service, maximum instrument uptime and performance, convenience of on-site warranty repair for large/heavy instruments, immediate resolution to most issues over the phone, and more.
The WarrantyPlus Service Plan includes commissioning service with operation and maintenance training, on-site maintenance, calibration, and certification service according to the specific instrument requirements, advanced maintenance leveraging tools and in-depth diagnostics exclusive to Hach Service, full coverage for on-site or central repairs, priority breakdown response time, and travel and shipping costs included.
The service plan is divided into three performance levels: Establish, Extend, and Elevate. The Establish level includes commissioning and calibration/certification services. The Extend level includes routine maintenance and repair services. The Elevate level includes advanced maintenance and remote monitoring services. The plan also covers wear parts and spare parts. On-site service is available, but specific instruments may need to be shipped to the Hach Service Centre for repair.
Please note that the WarrantyPlus Service Program may not be available for all Hach instruments in all regions. It is recommended to consult your local Hach Sales or Service representative to discuss the availability of the program for the HACH DOC060.52.18014 Phosphate Analyser.
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