How do I troubleshoot my Whirlpool WTW500CMWH top load washer if it's not working properly? (Whirlpool WTW500CMWH 5.5 Cu. Ft. Load Washer User Manual)

Answer

manuals.plus

Mar 03, 2025 - 08:47 PM

If your Whirlpool WTW500CMWH top load washer is experiencing issues, you can try troubleshooting it before contacting customer service. Here are some common problems and their possible solutions:

1. Washer not starting or responding:
- Ensure that the washer is plugged into a working power outlet.
- Check if the circuit breaker or fuse controlling the washer's power is tripped or blown.
- Make sure the washer's lid is securely closed, as some models have a lid switch that prevents operation when the lid is open.

2. Washer not filling with water:
- Check if the water supply valves are fully open and the hoses are not kinked or clogged.
- Ensure that the water inlet filters on the back of the washer are clean and not blocked.
- Verify that the water pressure in your home is sufficient for the washer to fill properly.

3. Washer not draining or spinning:
- Check if the drain hose is properly connected and not clogged or kinked.
- Ensure that the drain pump filter is clean and free from debris.
- Make sure the load inside the washer is balanced and not overloaded, as this can prevent proper spinning.

4. Washer producing excessive noise or vibrations:
- Verify that the washer is level and stable on the floor. Adjust the leveling feet if necessary.
- Ensure that the shipping bolts, if present, have been removed. These bolts are used to secure the drum during transportation and should be taken out before using the washer.

If the troubleshooting steps above do not resolve the issue, you can refer to the Whirlpool WTW500CMWH user manual for further troubleshooting instructions or contact the Whirlpool Customer eXperience Center for assistance. Remember to have your model number, serial number, and proof of purchase ready when contacting customer service.