User Manual Q&AAnswer
Feb 28, 2025 - 03:11 AM
If you find any damage to the ventilator during shipment, follow these steps to file a claim:
1. Call your transportation agent immediately and have them make a description of the damage on the freight or express bill.
2. Write to the manufacturer and request the original bill of lading.
3. Obtain a claim form from the transportation company and fill it out.
4. Attach the claim form to the original bill of lading and include a copy of the manufacturer's invoice.
5. Attach a memo showing the value of the damaged goods.
6. Submit these documents to your local transportation agent.
7. The transportation agent will process your claim with reasonable promptness.
Please note that the manufacturer cannot file the claim on your behalf. It is recommended that you file the claim directly to expedite the process. Keep all damaged goods for inspection by the truck or express company inspector. If you dispose of the damaged goods, your claim may not be paid.
For further information or assistance, you can contact Super Vacuum Manufacturing Company at the provided contact information.
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