User Manual Q&AAnswer
Feb 25, 2025 - 11:04 PM
If your PC is not recognizing the installed (GPU/Graphics Card), there could be a few possible reasons for this issue. Here are some troubleshooting steps you can follow:
1. Check power connections: Ensure that all power cables are securely connected to the graphics card. Make sure that the power supply unit (PSU) is providing enough power to support the graphics card's requirements.
2. Verify proper seating: Double-check that the graphics card is properly seated in the PCI-e slot on the motherboard. Ensure that the latch clicks into place, indicating a secure connection.
3. Update drivers: Download and install the latest drivers for your graphics card from the iBUYPOWER website or the manufacturer's website. Outdated or incompatible drivers can cause recognition issues.
4. BIOS settings: Access your computer's BIOS settings and ensure that the primary display adapter is set to the PCI-e slot where the graphics card is installed. This setting may vary depending on your motherboard manufacturer.
5. Compatibility check: Confirm that your motherboard supports the specific graphics card model you have installed. Check the motherboard's documentation or the iBUYPOWER website for compatibility information.
6. Insufficient power supply: If your power supply unit does not provide enough power to support the graphics card, it may not be recognized. Consider upgrading to a higher wattage power supply if necessary.
If you have followed these steps and are still experiencing issues, it is recommended to contact iBUYPOWER customer support for further assistance. They can provide specific troubleshooting guidance based on your system configuration and help resolve any compatibility or hardware-related issues.
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