User Manual Q&AAnswer
Feb 25, 2025 - 05:46 AM
If your GREENFOX GFM4000 Gaming Mouse is not working properly, there are a few possible reasons and solutions you can try:
1. Check the surface: Ensure that you are using the mouse on a clean, non-reflective, and even surface. Dirty, shiny, or uneven surfaces can affect the mouse's performance. It is recommended to use a mouse pad for optimal operation.
2. Adjust DPI settings: The GFM4000 Gaming Mouse has a DPI button that allows you to adjust the cursor speed. If the mouse movement is slow, try pressing the DPI button to increase the cursor speed. Conversely, if the cursor is too fast, press the DPI button to decrease the speed.
3. Update drivers: Make sure you have the latest drivers installed for your mouse. Visit the official GREENFOX website or contact their customer support for any available driver updates.
4. Test on another computer: To rule out any potential issues with your current computer, try connecting the mouse to another computer and see if the problem persists. If the mouse works fine on another computer, it may indicate a compatibility issue or a problem with your computer's USB ports.
5. Contact customer support: If none of the above solutions resolve the issue, it is recommended to contact GREENFOX customer support for further assistance. They can provide specific troubleshooting steps or initiate a warranty claim if necessary.
Please note that the warranty for the GREENFOX GFM4000 Gaming Mouse covers electrical failures within a period of 3 months from the date of purchase. However, it does not cover failures caused by disassembly, shock, immersion in water, incorrect voltage, or natural disasters. Consumable parts and spare parts replacement are also not included in the warranty.
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