User Manual Q&AAnswer
Feb 24, 2025 - 04:19 AM
There could be several reasons why your phone is not charging on the GUANYU GY-E8 Wireless Charger. Here are some troubleshooting steps you can try:
1. Make sure there are no metal objects, pop sockets, or credit cards on the back of your phone, as they can interfere with wireless charging.
2. Ensure that your phone is placed in the center of the charging surface. This allows the charging coil in your phone to align with the one inside the wireless charger.
3. Check the thickness of your phone case. For effective charging, the phone case should be no thicker than 3 mm.
4. Verify that you are using a QC3.0 fast charger adapter. The adapter plays a crucial role in providing sufficient power for charging.
If you have tried the above steps and your phone is still not charging, here are some additional troubleshooting suggestions:
1. Restart your cell phone and try using a different USB cable.
2. Check if the indicator light on the wireless charger turns on when you place your phone on it. If it doesn't, there may be an issue with the charger itself.
3. If you are using the recommended wireless charger with the QC3.0 Adapter and have removed any potential charging obstructions, but are still experiencing issues, try replacing the cable connecting your wireless charger, rebooting your phone, or unplugging and reinserting the adapter.
If none of these steps resolve the issue, it is recommended to contact the after-sales support for further assistance. You can find their contact information in the product details page on Amazon or by accessing your Amazon account and clicking on "Your Orders" to find the specific order and get help with it.
Add New Comment