User Manual Q&AAnswer
Feb 24, 2025 - 03:44 AM
If you received a damaged solar panel, have missing parts, or experience no output when connecting it to your devices, please follow these steps:
1. Take relevant pictures: Immediately take pictures of the damaged solar panel or any missing parts. This will help the customer service team assess the situation accurately.
2. Contact customer service: Send an email to BougeRV's after-sales mailbox at service@bougerv.com. In your email, include the pictures of the damage or missing parts, along with your order number.
3. Await response: BougeRV's customer service team will reply to your email in chronological order. They will provide further instructions or assistance based on the information you provide.
It is important to contact customer service as soon as possible to ensure a prompt resolution to the issue. BougeRV is committed to providing excellent after-sales support and will assist you in resolving any problems with your solar panel.
Add New Comment