User Manual Q&AAnswer
Feb 24, 2025 - 02:26 AM
If your Knee Wrap doesn't feel warm enough, there could be a simple solution. First, make sure that the controller of the Knee Wrap is facing away from your body, as mentioned in the user guide (Page #4, Image 2). Using it on the opposite side can make the pad feel substantially cooler. Additionally, check that you have selected the desired heat level correctly. The Knee Wrap offers three heat settings: Low Temp Range (~97F), Med Temp Range (~127F), and High Temp Range (~135F). Ensure that you have chosen the appropriate setting for your comfort. If you have followed these steps and are still experiencing issues, please refer to the troubleshooting section in the user guide or contact customer service for further assistance.
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