How do I file a warranty claim for my Austere VII Series Power Surge Protector? (AUSTERE VII Series Power Surge Protector User Manual)

Answer

manuals.plus

Feb 22, 2025 - 03:13 AM

To file a warranty claim for your Austere VII Series Power Surge Protector, please follow these steps:

1. Call Austere immediately at 1-855-672-0684 or send a message to support@austere.com to inform them about the defect or connected component damage and to receive instructions on how to file your claim.

2. Provide a detailed explanation of how the damage occurred and identify the affected product and all connected components.

3. You will need to provide sufficient proof of purchase from an authorized distributor, including the original date and place of purchase, as well as the product description and price.

4. Obtain a Return Authorization Number from Austere.

5. Once you receive the claim form from Austere, fill it out entirely.

6. Pack the product and, if requested, the connected component(s), along with all claim forms, in proper packaging to prevent shipping damage. Note the claim number on the shipping label and/or include it with the product. You must prepay all shipping costs. If your item is returned for repair, you will also need to pay the cost of the return estimate.

By following these steps and providing the necessary information, Austere will process your warranty claim and provide you with a suitable remedy, such as repairing or replacing the defective product or refunding the original purchase price.

Please note that it is important to review the complete warranty terms and conditions provided in the user manual for any additional details or requirements.