User Manual Q&AAnswer
Feb 22, 2025 - 12:09 AM
To unpack and inspect your ella Bubbles Infusion Microbubble Therapy Dog or Pet Walk-In Spa, please follow these steps:
1. Upon receiving the Pet Spa, carefully inspect the crate and carton for any damages. If you notice any damages, take a few pictures with your phone and record the details on the shippers delivery document. Ask the driver to sign the document as well. If you suspect that the product may be damaged, note it on the delivery document and call 1-800-480-6850. It is important to record damages on the shippers delivery documents for proper claim processing.
2. After inspecting the crate and accepting the product, unpack the crate. Remove the access panels (2) and one (1) end panel before carrying the Pet Spa into the house. By removing the access panels, you will be able to grab onto the frame to carry the tub. Do not lift the pet spa by the plumbing or any other parts. Inspect the plumbing or other parts that may have loosened during transit or carrying the Pet Spa inside your home/garage.
3. It is important to note that you should remove two (2) access panels and one (1) end panel before carrying the pet spa to prevent it from falling, breaking, and damaging loose components.
By following these steps, you can ensure that your ella Bubbles Infusion Microbubble Therapy Dog or Pet Walk-In Spa is properly unpacked and inspected.
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