User Manual Q&AAnswer
Feb 20, 2025 - 09:37 PM
To adjust the tilt of the monitor arm, make sure the monitor is already attached to the arm and the arm is in the mount. Press the arm down to approximately parallel with the desk before turning the strength adjustment xxxx . If the arm drifts upward, turn the adjustment xxxx clockwise. If the arm drifts downward, turn the adjustment xxxx counter-clockwise.
For additional height adjustment, there is an optional counterbalance adjustment. If the arm is not staying in position after performing the previous step, tighten the adjustment xxxx as shown in the manual.
Please note that the parts for this product may be shipped in separate boxes, so make sure to review all packaging before discarding anything. If you have any further questions or need assistance, you can contact Innovative Ergonomic Solutions at 800-524-2744 or via email at customerservice@team-ies.com. Alternatively, you can reach out to HAT Collective at 408-437-8770 or cs@hatcollective.com.
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