User Manual Q&AAnswer
Feb 18, 2025 - 04:36 AM
To manually update the firmware on your Jabra device using the Jabra Link 14201-43 cable and Jabra Direct, please follow these steps:
1. Make sure you have the latest version of Jabra Direct installed on your computer.
2. Turn on your Jabra device and connect it to your computer using the Jabra Link 14201-43 cable.
3. Open Jabra Direct on your computer and select your Jabra device from the list.
4. If a firmware update is available for your device, you will see an "Update now" button. Click on it. You can also access the updates window by clicking on the "Updates" icon on the left menu.
5. In the updates window, locate your listed device and click on "Update" next to it to open the update dialog.
6. Select your preferred language from the drop-down menu and click on "Update". Do not disconnect your device during the update process.
7. Follow any instructions provided to complete the firmware update. It is important to not disconnect your device at any point during the update.
Note: The images and text provided in the manual may vary depending on the device connected and software updates.
In case the firmware update is unsuccessful, a notification dialog will open. Click "Ok" and then click on "Recover" next to your listed device in the updates window.
Click on "Update" to start the recovery firmware update. Do not disconnect your device during this process.
If the recover firmware update is also unsuccessful, it is recommended to contact Jabra Support for further assistance. You can find the relevant contact information on the product support page for your specific Jabra device.
Please note that the information provided here is based on the Jabra Link 14201-43 cable and may vary slightly depending on the specific Jabra device you are using.
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