User Manual Q&AAnswer
Feb 14, 2025 - 09:16 PM
There could be a few reasons why your devices are not charging:
1. Check the power cords: Ensure that the power cords are undamaged and securely inserted into the available socket with stable current. If the cords are damaged, they may not be able to deliver power to the devices.
2. Verify power plug and current consumption: Make sure that the power plug and current consumption of the charger are compliant with the specifications of your country. Different countries may have different voltage and current standards.
3. Exceeding allotted current: The AVer E12 Mobile Device Charger has a specific capacity and power specification. If the combined current consumption of your devices exceeds the allotted current, they may not charge properly. It is recommended to have a qualified electrician verify the current consumption of your devices.
4. Circuit overload: If plugging in the charger trips the circuit breaker, it is possible that there is an overload on the circuit. Check if there are other equipment or appliances sharing the same circuit that may be causing the overload. Consult a qualified electrician to ensure that adequate power is available in the circuit.
If the issue persists after checking these factors, it is recommended to contact AVer for further assistance. They provide a 10-year warranty on the station and main frame, as well as a 5-year warranty on the electrical components, so they should be able to help resolve any issues with the charger.
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