User Manual Q&AAnswer
Feb 08, 2025 - 02:59 AM
Process mining is a data-driven approach that provides GBS organizations with a deeper understanding of their business processes. It leverages event log data from enterprise systems to discover and analyze as-is processes, generate process maps, and extract relevant business insights. By using process mining, GBS organizations can achieve the following benefits:
1. Process Visibility: Process mining offers end-to-end visibility into business processes, including workflows executed outside the GBS model. It provides a consolidated view of processes across teams, departments, business units, and geographies, enabling GBS organizations to identify process bottlenecks and inefficiencies.
2. Process Standardization: Process mining helps compare and standardize business processes across different teams, departments, business units, and geographies. It highlights deviations from standard processes and provides insights into areas that require improvement or standardization.
3. Process Monitoring: Process mining enables continuous monitoring of process performance against key performance indicators (KPIs) and metrics. It helps GBS organizations track process efficiency, identify areas for improvement, and make data-driven decisions to optimize processes.
4. Process Improvement: Process mining helps identify bottlenecks and potential opportunities for process improvement. It provides insights into the root causes of delays or inefficiencies and recommends actions to enhance process efficiency and effectiveness. GBS organizations can use these insights to optimize and automate processes, leading to cost savings and improved service delivery.
5. Action Triggers: Process mining can automatically trigger alerts, system actions, or automations based on predefined rules and conditions. This helps GBS organizations take corrective measures in real-time, improving process performance and reducing manual intervention.
By leveraging process mining, GBS organizations can deliver enhanced value for the global enterprise by improving process efficiencies, standardizing processes, reducing costs, and delivering higher quality services within faster turnaround times.
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