User Manual Q&AAnswer
Feb 07, 2025 - 11:05 PM
If you are experiencing issues with previewing the camera feed on the CloudEdge app, there are a few things you can check and try to resolve the problem:
1. Check network connectivity: Ensure that your smartphone and the camera are connected to a stable and reliable Wi-Fi network. Poor network connectivity can cause issues with the video feed. Try moving the camera closer to the router or connecting to a different network if possible.
2. Reset the camera: Press and hold the "RESET" button on the camera for 5 seconds to reset it. This will restore the camera's settings to factory defaults. After resetting, add the camera to the CloudEdge app again and see if the issue is resolved.
3. Remove and re-add the camera: If the above steps don't work, remove the camera from the CloudEdge app and add it again. This will ensure that any configuration issues are cleared. Follow the screen tips in the app to add the camera properly.
4. Check SD card and internet environment: If you have an SD card inserted in the camera for local storage, make sure it is inserted properly and formatted as FAT32. Additionally, if the internet environment is not good, the camera may have trouble identifying the SD card. Try inserting the SD card after power is cut to the camera and ensure a stable internet connection.
If the issue persists after trying these troubleshooting steps, it is recommended to consult the Meari Technology Speed 16S Camera user guide or contact their customer support for further assistance.
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