How do I create a resource account for a Neat Microsoft Teams Room device? (Neat Microsoft Teams Implementation Guide User Guide)

Answer

manuals.plus

Feb 07, 2025 - 08:47 PM

To create a resource account for a Neat Microsoft Teams Room (MTR) device, follow these steps:

1. Microsoft recommends using Exchange Online and Azure Active Directory to create a resource account. You can create a resource account via the Microsoft 365 Admin Center or Exchange Online PowerShell.

2. To create a resource account via the Microsoft 365 Admin Center, visit the following link: [link to Microsoft documentation].

3. To create a resource account via Exchange Online PowerShell, visit the following link: [link to Microsoft documentation].

4. When creating the resource account, it is recommended to use a standard naming convention for easy management. For example, you could prefix "mtr-neat" to the beginning of all resource accounts associated with Neat MTR devices.

5. After creating the resource account, configure the account by considering the following:

- Turn off password expiration: If the password for the resource account expires, the Neat device will not be able to sign in. Resetting the password will require administrator intervention.

- Assign a meeting room license: Assign the appropriate Microsoft Teams license to the resource account. Microsoft Teams Room Pro or Microsoft Teams Room Basic licenses are recommended for Neat MTR devices.

- Configure mailbox properties: Modify the resource account mailbox calendar processing settings as desired. This can be done via Exchange Online PowerShell. Some recommended settings include AutomateProcessing (AutoAccept), AddOrganizerToSubject ($false), DeleteComments ($false), DeleteSubject ($false), and ProcessExternalMeetingMessages (confirm desired setting with security administrator).

6. Test the resource account credentials on a Teams web client before logging into the Neat MTR device. This will confirm that the resource account is working and that the correct username and password are being used.

Note: It is important to refer to the provided Microsoft documentation for detailed instructions and any updates or changes to the process.