User Manual Q&AAnswer
Feb 06, 2025 - 06:52 AM
There could be a few reasons why your computer is not detecting your TV when using the Warrky AV-DH01 4K DisplayPort to HDMI Adapter Cable. Here are some troubleshooting steps you can try:
1. Make sure you are connecting the adapter in the right direction. The Warrky AV-DH01 is a uni-directional adapter, which means it only works from a device with DisplayPort to an HDMI-supported screen. Ensure that you are connecting the DisplayPort end to your computer and the HDMI end to your TV.
2. Check if your computer's DisplayPort is functioning properly. Connect the HDMI cable to another HDMI-supported device, such as a different TV or monitor, to verify if the cable is working normally.
3. Try re-plugging or rebooting your computer while keeping the adapter connected. This can help establish a handshake protocol or identify and match the data transmission between your computer and TV.
4. Verify that you have selected the correct signal source on your TV. Use your TV's remote control to navigate to the "Signal Source" or "Input" menu and select the HDMI channel corresponding to the port you connected the adapter to.
If you have tried these troubleshooting steps and are still experiencing issues, it is recommended to contact Warrky support via email at support@warrky.com. They will be able to provide further assistance and help resolve any product-related deficiencies or compatibility issues.
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