User Manual Q&AAnswer
Feb 06, 2025 - 05:36 AM
Video stuttering with the BU110 can be caused by various factors. Here are some troubleshooting steps you can try:
1. Ensure proper connection: Make sure you have connected the BU110 to a USB3 port using the cable provided in the package. Avoid using a charging cable or connecting to a different type C port.
2. Check input source: Ensure that your input source, such as a game console or camcorder, is firmly connected to the input of the BU110. Make sure there is a stable input signal.
3. Disable HDCP: If you are using an input source with HDCP (e.g., an Android device or console game), it may result in a black screen. Try disabling HDCP on your input source.
4. Contact technical support: If the issue persists after trying the above steps, it is recommended to contact AVerMedia's technical support team at technicalsupport@avermedia.com. They will be able to provide further assistance and troubleshooting specific to your situation.
Please note that these troubleshooting steps are based on the information provided in the AVerMedia BU110 user manual. For more detailed instructions and support, you can refer to the manual or contact AVerMedia directly.
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