User Manual Q&AAnswer
Feb 05, 2025 - 08:34 PM
To configure Client Matter Codes (CMCs) and Forced Authorization Codes (FACs) on your Cisco Unified IP Phones, follow these steps:
1. Add Client Matter Codes:
- From Cisco Unified CM Administration, go to Call Routing > Client Matter Codes.
- Click on "Add New".
- Enter a unique code of up to 16 digits in the Client Matter Code field.
- Optionally, enter a client name in the Description field.
- Click "Save".
2. Enable Client Matter Codes:
- From Cisco Unified CM Administration, go to Call Routing > Route/Hunt > Route Pattern.
- Either update an existing route pattern or create a new one.
- In the Route Pattern Configuration window, check the "Require Client Matter Code" checkbox.
- Click "Save".
3. Add Forced Authorization Codes:
- From Cisco Unified CM Administration, go to Call Routing > Forced Authorization Codes.
- Click on "Add New".
- Enter a unique name of up to 50 characters in the Authorization Code Name field.
- Enter a unique authorization code of up to 16 digits in the Authorization Code field.
- Enter a three-digit authorization level in the Authorization Level field (0 to 255).
- Click "Save".
4. Enable Forced Authorization Codes:
- From Cisco Unified CM Administration, go to Call Routing > Route/Hunt > Route Pattern.
- Either update an existing route pattern or create a new one.
- In the Route Pattern Configuration window, check the "Require Forced Authorization Code" checkbox.
- Enter the desired authorization level value (0 to 255) in the Authorization Level field.
- Click "Save".
Note: It is important to review the prerequisites mentioned in the user guide before configuring CMCs and FACs. Additionally, make sure to limit the number of CMCs to a maximum of 60,000 to avoid significant delays in system startup.
For more detailed information and additional interactions and restrictions related to Client Matter Codes and Forced Authorization Codes, please refer to the Cisco Client Matter Codes and Forced Authorization Codes User Guide.
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