User Manual Q&AAnswer
Feb 04, 2025 - 05:07 AM
There could be several reasons why your Mobile WiFi is not connecting to the Internet. Here are some troubleshooting steps you can try:
1. Check the signal indicator: If the signal indicator on your Mobile WiFi is red or yellow, it indicates a weak signal. Move to a location with better signal strength to improve connectivity.
2. Check SIM card and balance: Ensure that the SIM card is the correct size and inserted correctly into the slot. Also, make sure that your SIM card has sufficient balance or an active data plan.
3. Disable PIN verification: If you have enabled the PIN verification feature, make sure you enter the correct PIN code in the HUAWEI SmartHome App. If you don't want to enter the PIN regularly, you can disable this feature.
4. Restore factory settings: If the issue persists, you can try restoring your Mobile WiFi to its factory settings. This can be done by pressing and holding the Reset button while the device is powered on. Once the indicators start flashing, the reset is complete. Afterward, set up your Mobile WiFi again and try connecting to the Internet.
If none of these steps resolve the issue, it is recommended to refer to the instruction manual or contact the customer support for further assistance.
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