How do I install the Arris SURFboard SB6190 DOCSIS 3.0 Cable Modem? (Arris SURFboard SB6190 DOCSIS 3.0 Cable Modem User Manual)

Answer

manuals.plus

Feb 04, 2025 - 01:34 AM


Sure! Here are the step-by-step instructions for installing the Arris SURFboard SB6190 DOCSIS 3.0 Cable Modem, as provided in the user manual:

1. Check that all the necessary items are included in the box, including the cable modem, power adapter, and Ethernet cable.

2. Choose a location in your home or small business where your computer and the cable modem can be near existing cable and electrical wall outlets.

3. Connect one end of the coaxial cable to a cable wall outlet or RF splitter.

4. Connect the other end of the coaxial cable to the Cable connector on the rear of the SB6190. Hand-tighten the connectors to avoid damaging them.

5. Connect one end of the Ethernet cable to the Ethernet port on the back of the SB6190.

6. Connect the other end of the Ethernet cable to the Ethernet port on your computer.

7. Connect the power adapter to the Power port on the rear of the SB6190.

8. Plug the other end of the power adapter into an electrical wall outlet that is not controlled by a wall switch. This will automatically power on the SB6190.

9. Power on your computer and log in.

10. Contact your service provider to activate (provision) the SB6190. You may need to provide the HFC MAC ID listed on the cable modem label.

11. After the SB6190 is provisioned, open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on your computer.

12. Type a valid URL (such as www.surfboard.com) in the address bar and press Enter. The ARRIS website should open. If it fails to open, contact your service provider for assistance.

13. Check that the Power, Receive, Send, and Online front panel LEDs on the SB6190 light up in sequential order. This indicates a successful connection. Refer to the user manual for additional LED status information.

14. If all four LEDs did not light up solid and you are not connected to the Internet, contact your service provider to reactivate your SB6190 or check for possible signal issues.

15. If you still cannot connect to the Internet, the SB6190 may be defective. Contact ARRIS Technical Support for assistance.

Please note that these instructions are a summary of the installation process. For more detailed information and troubleshooting tips, refer to the complete user manual provided with the product.