User Manual Q&AAnswer
Feb 02, 2025 - 10:25 PM
There could be a few reasons why your keyboard is not working. Here are some troubleshooting steps you can try:
1. Check the USB connection: Ensure that the USB cable is securely plugged into the USB port on your computer and the other end is properly connected to the back of your keyboard.
2. Restart your computer: Sometimes, a simple restart can resolve connectivity issues. Turn off your computer, disconnect the keyboard, and then restart the computer. Once the computer is fully booted up, reconnect the keyboard and see if it starts working.
3. Install necessary drivers: In some cases, your computer may require specific drivers for the keyboard to function properly. Check if there are any driver installations required for your keyboard model. If prompted, follow the instructions to install the necessary drivers.
4. Test on a different computer: If possible, try connecting the keyboard to a different computer to see if it works. This will help determine if the issue is with the keyboard itself or with your computer.
5. Contact customer support: If none of the above steps resolve the issue, it is recommended to reach out to Amazon Basics customer support for further assistance. They will be able to provide specific troubleshooting steps or guide you through the warranty process if a replacement is needed.
Please note that the above steps are general troubleshooting suggestions and may vary depending on the specific keyboard model and computer setup. Refer to the user manual for detailed instructions or contact customer support for personalized assistance.
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