User Manual Q&AAnswer
Feb 02, 2025 - 10:19 PM
There could be a few reasons why you are not getting any video output from the USB-C to Dual HDMI Adapter. Here are some troubleshooting steps you can try:
1. Ensure that your USB-C source device (such as a mobile, notebook, or tablet PC) supports video output. The USB-C port on your device must have video output capabilities for the adapter to work.
2. Double-check the connection between the USB-C to Dual HDMI Adapter and your laptop. Make sure it is securely plugged into the USB-C port.
3. Verify that you are using standard HDMI cables to connect the adapter to your HDMI monitors. Using incompatible or faulty cables can prevent video output.
If you have followed these steps and are still experiencing issues, please refer to the instruction manual for further troubleshooting guidance or contact the manufacturer's customer support for assistance.
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