User Manual Q&AAnswer
Jan 30, 2025 - 04:44 AM
To pair the RENPHO Smart Body Composition Scale with your smartphone, follow these steps:
1. Turn on Bluetooth on your smartphone. Make sure the location is also turned on for Android 6.0 or higher.
2. Press the [+] button on the scale and go to Device Management in the RENPHO App.
3. Step onto the scale with dry and bare feet.
4. Tap the device name on the pairing page in the app.
5. Remain standing on the scale for 5-10 seconds. The weighing is finished when "000" is displayed twice on the LED screen.
If the regular connection to Bluetooth fails, you can try the following steps:
1. Take out one battery from the scale for 5 seconds and put it back in to reset the scale.
2. Reset the Bluetooth connection on your smartphone.
3. Open the RENPHO App and go to Device Management.
4. Find the model number that begins with "ES" and slide it left to forget the device.
5. Tap "+" on the top right to enter pairing mode.
6. Step on the scale surface to wake it up.
7. After a few seconds, the scale model number will appear (begins with "ES"), tap it.
8. Step on the scale again to complete the pairing.
If none of the above steps resolve your connectivity issues, you can try the "Bluetooth anomaly detection" function in the RENPHO App. Open the app, go to My Account, select Settings, choose Bluetooth anomaly detection, and follow the instructions. If the problem persists, you can submit an abnormality report and share your App account with the support team for further assistance.
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