User Manual Q&AAnswer
Jan 27, 2025 - 10:39 PM
There could be a few reasons why your Kwikset lock is not unlocking. Here are some troubleshooting steps you can try:
1. Make sure the User Code is correct: Double-check that you are entering the correct User Code on the lock keypad. Ensure that you press the Kwikset button after entering the code.
2. Check battery power: Low battery power can affect the lock's performance. Replace the batteries with new ones to ensure that the lock is properly powered.
3. Check for any obstructions: Ensure that there are no obstructions or debris blocking the lock's mechanism. Clean the fingerprint sensor and ensure it is free from any dirt or residue.
4. Perform a factory reset: If the above steps do not resolve the issue, you can try performing a factory reset. This will delete all Wi-Fi settings, user associations, lock settings, access codes, and event history from the lock. Refer to the user manual for instructions on how to perform a factory reset.
If the problem persists after trying these steps, it is recommended to contact Kwikset support for further assistance. You can visit their support center at kwikset.com/halo-touch or call their customer service at 1-800-327-5625.
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