User Manual Q&AAnswer
Jan 24, 2025 - 11:08 PM
The issue you are experiencing with your Jabra Elite 2 Navy True Wireless Earbuds not turning off or charging when placed in the charging case could be due to a buildup of soil over time, caused by earwax, sweat, or oil. This can affect the charging and performance of the earbuds. To resolve this issue, it is important to practice aural hygiene and regularly clean your earbuds.
To clean the earbuds, follow these guidelines:
1. EarGels: Remove the EarGel from the earbud. Use a swab slightly dampened with warm water to wipe the outer surface and around the hole in the middle of the EarGel. Allow it to air dry completely before its next use.
2. Earbuds and charging case: The charging case has 4 charging pins inside, and each earbud has 2 charging poles. Use a dry swab to gently clean the pins in the charging case and the poles on the earbuds. When you are not using the earbuds, store them in the charging case to avoid contact with dusty or dirty surfaces.
By regularly cleaning your Jabra Elite 2 Navy True Wireless Earbuds and following these guidelines, you should be able to resolve the issue of them not turning off or charging properly. If the problem persists, it is recommended to reach out to Jabra support for further assistance.
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