User Manual Q&AAnswer
Jan 24, 2025 - 10:38 PM
There are several possible reasons why you might see an error message on the Segpay Pay Page. These error messages can be related to business rules configured on your Segpay account, bank-related issues, form errors, or incorrect configurations in your Merchant Portal.
If you see a Segpay-generated error message, it could be due to expired offers for Single-Use Promo functionality or recurring subscription enrollments. In such cases, you may need to contact customer support for assistance or go back to see other available offers.
Bank-related errors can occur when there is an issue communicating with your bank or completing the signup process. It could also be due to using an unsupported card type. If you encounter a bank decline message, it is recommended to contact your bank to resolve the issue or try using a different card.
Form errors occur when you enter incorrect or incomplete information on the Pay Page form. This can include missing first or last name, invalid credit card number or CVV, invalid email address, or invalid zip code. Make sure to fill in all the required fields correctly to avoid these errors.
Lastly, incorrect configurations in your Merchant Portal can also lead to errors. This can happen if your Merchant Account or website status is not set to "Open" or if there are issues with the package ID or URL. If you suspect an incorrect configuration, it is best to contact your account manager or email compliance@segpay.com for assistance.
If you continue to experience issues or need further help with the Segpay Pay Page, you can reach out to techsupport@segpay.com for support and assistance.
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