User Manual Q&AAnswer
Jan 24, 2025 - 09:04 PM
The issue with call control not working with your ShoreTel softphone could be due to improper installation or configuration of the ShoreTel Telephony Interface or the Mitel/ShoreTel softphone. Here are the steps to check the installation and configuration:
1. Open the Control Panel on your computer.
2. Click on "Phone and Modem" or "Telephony" (depending on your operating system).
3. In the "Phone and Modem" or "Telephony" window, go to the "Advanced" tab.
4. Verify that "ShoreTel Remote TAPI Service Provider" is listed. You can refer to the provided screenshot in the manual for reference.
5. Click on "Configure" to open the ShoreTel Remote TSP dialogue.
6. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
7. If you cannot verify these steps, it indicates that the ShoreTel Remote TAPI Service Provider is not installed properly. In that case, you need to reinstall it and then reboot your computer.
8. Finally, check the Jabra Direct home screen and ensure that the ShoreTel integration displays the "Ready" status.
By following these steps, you can confirm the successful installation and configuration of the ShoreTel Telephony Interface, which should enable call control with your ShoreTel softphone using the Jabra Stealth UC Professional Bluetooth Headset.
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