User Manual Q&AAnswer
Jan 24, 2025 - 08:31 PM
The reason why the call control does not work with your ShoreTel softphone even after following the post installation steps of Jabra Direct could be due to the ShoreTel Telephony Interface not being installed properly or the Mitel/ShoreTel softphone failing to configure properly. To confirm the successful installation and configuration, please follow these steps:
1. Go to the Control Panel on your computer and click on "Phone and Modem".
2. In the "Phone and Modem" window, navigate to the "Advanced" tab.
3. Verify that "ShoreTel Remote TAPI Service Provider" is listed under the tab.
4. Click on "Configure" to open the "ShoreTel Remote TSP" dialogue.
5. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
6. If you are unable to verify these steps, it indicates that the ShoreTel Remote TAPI Service Provider is not installed properly. In this case, you should reinstall it and then reboot your computer.
7. Lastly, check if the ShoreTel integration displays the "Ready" status in the Jabra Direct home screen.
By following these steps, you can ensure that the ShoreTel softphone is properly configured and integrated with the Jabra Evolve 30 II USB-C UC Mono PC Headset, enabling call control functionality. For further assistance, you can refer to the user manual of the headset or contact Jabra support.
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