User Manual Q&AAnswer
Jan 24, 2025 - 05:53 AM
The reason why call control may not be working with your ShoreTel softphone, despite following the post-installation steps, could be due to improper installation or configuration of the ShoreTel Telephony Interface or the softphone itself. To troubleshoot this issue, you can follow the steps below:
1. Open the Control Panel on your computer and click on "Phone and Modem."
2. In the "Phone and Modem" window, navigate to the "Advanced" tab.
3. Verify that "ShoreTel Remote TAPI Service Provider" is listed in the providers' list.
4. Click on "Configure" to open the "ShoreTel Remote TSP" dialog.
5. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
6. If you are unable to verify these steps, it indicates that the ShoreTel Remote TAPI Service Provider is not installed correctly. In this case, you should reinstall it and then reboot your computer.
7. Additionally, ensure that the Jabra Direct home screen displays the "Ready" status for ShoreTel integration.
If you have completed these steps and are still experiencing issues with call control, it is recommended to consult the Jabra Evolve2 75 USB-C UC Black Wireless Headset user manual or reach out to Jabra support for further assistance.
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