User Manual Q&AAnswer
Jan 24, 2025 - 12:48 AM
The call control may not be working with your ShoreTel softphone due to incorrect installation or configuration of the ShoreTel Telephony Interface or the Mitel/ShoreTel softphone. Here are the steps to check the installation and configuration:
1. Open the Control Panel on your computer.
2. Click on "Phone and Modem" or "Telephony" (depending on your operating system).
3. In the "Phone and Modem" or "Telephony" window, go to the "Advanced" tab.
4. Verify that "ShoreTel Remote TAPI Service Provider" is listed. You can refer to the provided screenshot for reference.
5. Click on "Configure" to open the ShoreTel Remote TSP dialogue.
6. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
7. If you are unable to verify these steps, it indicates that the ShoreTel Remote TAPI Service Provider is not installed properly. In this case, you should reinstall it and then reboot your computer.
8. Additionally, ensure that the ShoreTel integration displays the "Ready" status in the Jabra Direct home screen.
By following these steps, you can troubleshoot the issue with call control not working on your ShoreTel softphone. If the problem persists, you may need to reach out to Jabra support for further assistance.
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