User Manual Q&AAnswer
Jan 24, 2025 - 12:42 AM
There could be a few reasons why one TWS earbud is not working. Here are some troubleshooting steps you can try:
1. Make sure both earbuds are fully charged: Place both earbuds in the charging case and ensure they are properly seated in their respective slots. The LED light on the case should indicate that the earbuds are charging. Leave them to charge for a while and then try using them again.
2. Reset the earbuds: Sometimes, a simple reset can resolve connectivity issues. To reset the earbuds, place them back in the charging case and ensure they are properly seated. Close the lid of the charging case and leave them for a few seconds. Then, open the lid and try connecting them to your device again.
3. Check Bluetooth pairing: Ensure that both earbuds are properly paired with your device. Open the Bluetooth settings on your device and check if both earbuds are listed as connected. If not, try pairing them again following the instructions in the user guide.
4. Clean the earbuds: It's possible that dirt or debris may be blocking the audio output of one of the earbuds. Gently clean the earbuds using a soft, dry cloth or a cotton swab. Be careful not to push any debris further into the earbud.
If none of these steps resolve the issue, it is recommended to refer to the user guide or contact NUARL customer support for further assistance. They will be able to provide specific troubleshooting steps or determine if there is a defect with the earbuds that requires repair or replacement.
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