User Manual Q&AAnswer
Jan 23, 2025 - 10:23 PM
The call control may not be working with your ShoreTel softphone due to a few possible reasons. One reason could be that the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Here are the steps you can follow to check the installation and configuration:
1. Go to the Control Panel on your computer and click on "Phone and Modem."
2. In the "Phone and Modem" window, navigate to the "Advanced" tab.
3. Verify that "ShoreTel Remote TAPI Service Provider" is listed under the "Advanced" tab.
4. Click on "Configure" to open the ShoreTel Remote TSP dialogue.
5. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
6. If you are unable to verify these steps, it indicates that the ShoreTel Remote TAPI Service Provider is not installed properly. In this case, you should reinstall it and then reboot your computer.
7. Finally, verify that the ShoreTel integration displays the "Ready" status on the Jabra Direct home screen.
By following these steps, you can ensure that the ShoreTel softphone is properly installed and configured to work with the Jabra Pro 935 headset. If you continue to experience issues, it is recommended to consult the Jabra Pro 935 Dual Connectivity Wireless Headset manual or reach out to Jabra support for further assistance.
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