User Manual Q&AAnswer
Jan 23, 2025 - 02:46 AM
The call control may not be working with your ShoreTel softphone due to a few possible reasons. One reason could be that the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Here are the steps you can follow to check the installation and configuration:
1. Open the Control Panel on your computer.
2. Click on "Phone and Modem" or "Telephony" (depending on your operating system).
3. In the "Phone and Modem" or "Telephony" window, go to the "Advanced" tab.
4. Verify that "ShoreTel Remote TAPI Service Provider" is listed. You can refer to the Jabra manual for a screenshot of how it should appear.
5. Click on "Configure" to open the ShoreTel Remote TSP dialog.
6. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
7. If you cannot verify these steps or if the ShoreTel Remote TAPI Service Provider is not listed, it indicates that it is not installed properly. In that case, you should reinstall it and then reboot your computer.
8. Finally, check the Jabra Direct home screen to ensure that the ShoreTel integration displays the "Ready" status.
By following these steps, you can confirm whether the ShoreTel Telephony Interface is installed correctly and properly configured. If you are still experiencing issues with call control, it is recommended to reach out to Jabra support for further assistance.
For more detailed instructions and troubleshooting, you can refer to the Jabra Evolve2 75 USB-A MS Teams Beige manual, which can be found on the Jabra support website.
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