User Manual Q&AAnswer
Jan 21, 2025 - 09:21 PM
To claim warranty service for your VICTRIX Pro BFG Wireless Controller, please follow these steps:
1. Ensure that you are the original purchaser of the product and have a valid proof of purchase from an authorized Victrix retailer that clearly shows the date of purchase.
2. Determine if the issue with your controller is covered under the warranty. The warranty covers manufacturing defects in materials and/or workmanship, as determined by Victrix's customer service department. It does not cover defects caused by accidents, improper or abusive use, unauthorized modifications, repairs, or handling.
3. If your issue is covered under warranty, contact the Victrix customer service department at 1-800-331-3844 (US and Canada) or +442036957905 (International) during their business hours (Monday to Friday, 8 AM to 6 PM PST). Alternatively, you can visit victrixpro.com/support-victrix to open a support ticket. Inquiries are typically answered within twenty-four business hours.
4. Provide the customer service representative with all the necessary details and information about the issue you are experiencing with your controller. They may ask for additional information or troubleshooting steps to determine the best course of action.
5. Depending on the nature of the issue, the exclusive remedy for valid warranty claims will be the repair, replacement, or refund of the product. The customer service representative will guide you through the necessary steps to resolve the issue.
Please note that this warranty does not affect any legal rights you may have under applicable state, provincial, or national laws governing the sale of consumer goods.
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