User Manual Q&AAnswer
Jan 21, 2025 - 12:42 AM
The Jabra Elite Active 45e Calls Wireless Headphones are primarily designed for use with mobile devices such as smartphones and tablets. However, it is possible to pair them with a computer or unsupported device and connect to a softphone client like Microsoft Teams.
Please note that when connected to a computer or softphone, the full functionality of the Jabra device may not be available. While you may be able to send and receive audio, the buttons on the headphones may not work for call controls as they would with a mobile device.
To successfully connect your Jabra Bluetooth device to a computer or softphone, ensure that the device supports the Hands Free (HFP) or Headset (HSP) Bluetooth profile, as well as the Advanced Audio Distribution Profile (A2DP) Bluetooth profile. It is also important to have the latest firmware/software updates installed on all devices, including your Jabra device.
When pairing your Jabra Bluetooth device with a computer, follow the same steps as you would for pairing with a mobile device. If you encounter any challenges during the connection process, try the following troubleshooting steps:
1. Check that the Bluetooth connection is active on your computer.
2. Remove any previous pairings and re-pair your Jabra device.
3. Reset your Jabra Bluetooth device if necessary.
4. Ensure that you have the latest version of the softphone client installed on your computer.
5. Make sure that your Jabra device is selected as the audio device on both your computer and the softphone client.
For more detailed instructions and troubleshooting tips, you can refer to the Jabra Elite Active 45e Calls Wireless Headphones manual or visit the Jabra support website at [insert link to the support page provided in the question].
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