User Manual Q&AAnswer
Jan 19, 2025 - 11:29 PM
The warranty period for the Samsung WA52A5500AW, AV, AC top load washer is as follows:
- One (1) year for parts and labor.
- Three (3) years for the stainless tub part (Part Only).
- Ten (10) years for the washing DD motor part (Part Only).
These warranty periods start from the date of original purchase and are valid only for products purchased and used in the United States. To receive warranty service, you need to contact Samsung at the provided address or phone number for problem determination and service procedures. Warranty service can only be performed by a Samsung-authorized service center. You will be required to present the original dated bill of sale as proof of purchase.
During the warranty period, Samsung will provide in-home service within the contiguous United States at no charge, subject to the availability of authorized service centers in your area. If in-home service is not available, Samsung may choose to transport the product to and from an authorized service center. If you are located in an area where service by a Samsung-authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a Samsung-authorized service center.
Please note that the warranty does not cover certain exclusions, such as damage caused by unauthorized modification, cosmetic damage, damage caused by abuse or misuse, damage from natural disasters, damage caused by unauthorized parts or repairs, and incorrect installation not in accordance with electrical or plumbing codes.
For further assistance or to initiate a warranty service, you can contact Samsung at the provided phone number or visit their website for support.
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