User Manual Q&AAnswer
Jan 17, 2025 - 05:29 AM
To install a software license for the SEAGATE Exos X 4006 Series Band Portal, you can follow these steps:
1. Save the license file to a location on your network that the storage system can access.
2. Sign in to the Storage Management Console as a user with the managerole on the controller for which the license was generated. If it's your first time connecting to the Storage Management Console, an onboarding wizard will guide you through system configuration.
3. Follow the on-screen directions to install the license file.
If you need to obtain and install a license after the system setup, you can do the following:
1. In the Storage Management Console, select Maintenance > Support > Collect Logs to download system logs. These logs will be needed by Technical Support to ensure proper information is included in the license.
2. Contact Technical Support through one of the following methods:
- Call 1-800-SEAGATE.
- Email frontline@seagate.com.
- Open a service request in SalesForce at www.seagate.com/direct-partners.
3. Provide the following information to Technical Support:
- User name
- Company name and address
- User phone number and email address
- The system log file downloaded in step 1
- Software product part number (e.g., SW-BUNDLE or SW-BUNDLE-M1), as specified in the provided table
4. Technical Support will send the license file to the email address you provided.
5. Once you receive the license file, save it to a location on your network that the storage system can access.
6. In the Storage Management Console, select Maintenance > Support > Licensing to install the license file.
Please note that the above instructions are based on the SEAGATE Exos X 4006 Series Band Portal Installation Guide. For further details or specific troubleshooting, it is recommended to refer to the official documentation or contact SEAGATE Technical Support.
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