User Manual Q&AAnswer
Jan 16, 2025 - 05:28 AM
The issue with call control not working with your ShoreTel softphone could be due to improper installation or configuration of the ShoreTel Telephony Interface or the Mitel/ShoreTel softphone. Here are the steps to check the installation and configuration:
1. Open the Control Panel on your computer.
2. Click on "Phone and Modem."
3. Go to the "Advanced" tab and verify that "ShoreTel Remote TAPI Service Provider" is listed.
4. Click on "Configure" to open the ShoreTel Remote TSP dialogue.
5. In the "Provider Usage" section, make sure that "Use this service provider (enable)" is selected.
6. If you are unable to verify these steps, it indicates that the ShoreTel Remote TAPI Service Provider is not installed properly. In this case, you should reinstall it and then reboot your computer.
7. Additionally, ensure that the ShoreTel integration displays the "Ready" status in the Jabra Direct home screen.
If you have followed these steps and still encounter issues with call control, it is recommended to reach out to Jabra support for further assistance. They will be able to provide you with specific troubleshooting steps based on your setup and software version.
For more information and detailed instructions, you can refer to the Jabra Biz 2400 Wired Headsets manual available on the Jabra support website: [link to the manual].
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